[vc_row][vc_column][vc_column_text]Scope – This Privacy Policy applies generally to personal data received by Lentrax in any format. Lentrax will ensure all global data handled by our offices conforms to this Privacy Policy.  However, the details concerning how we process your personal data is dependent on who you are and what our relationship is to you.  Therefore, for more detailed information concerning our privacy practices with respect to your personal data, please select one of the following specific categories of data subjects and its associated Privacy Policy:

Who are we?

Lentrax Translation Services.and its affiliates and subsidiaries (collectively, “Lentrax”) may be a “data controller” of your personal data, which means that Lentrax has control of your personal data and may utilize it for various purposes, including sending your information to “data processors” we work with.  Alternatively, depending on who you are and our relationship to you, Lentrax may be a “data processor” or a “sub-processor” of your personal data.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or which is likely to come into such possession. The processing of personal data of European citizens or residents (“EU Personal Data”) is governed by the EU General Data Protection Regulation (referred to herein as the “GDPR”).

How do we process your personal data?

Lentrax complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorized access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

The personal data that you provide (or have previously provided) to Lentrax may be stored in Lentrax’s data center in the United States.  For details concerning the purposes and locations with respect to which we process your personal data, please utilize the applicable link above under “Scope.”

Why are we collecting your personal data?

For details concerning the purposes with respect to which we process your personal data, please utilize the applicable link above under “Scope.”

What is the legal basis for processing your personal data? 

For details concerning the legal bases with respect to which we process your personal data, please utilize the applicable link above under “Scope.”

Further processing

If we wish to use your personal data for a new purpose not covered by an existing privacy policy, we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

Sharing your personal data

For details concerning third parties with whom we may share your personal data, please utilize the applicable link above under “Scope.”

How long do we keep your personal data?

We will keep your personal data for no longer than reasonably necessary for our on going business relationship and for record keeping purposes and in case of any legal claims or complaints.

Onward Transfers and Transfer of Data Abroad

As part of its overall global privacy compliance efforts, Lentrax has elected to adhere to enforcing the EU Standard Contractual Clauses (Processors) and the Privacy Shields concerning the transfer of personal identifiable data from the European Union to the United States of America, including adhering to the requirements effective under the General Data Protection Regulation (GDPR).

Lentrax complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Lentrax has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

The term “processing” of personal data includes any operation or set of operations performed upon personal data such as collecting, storing, retrieving, consulting, using, disclosing, disseminating, and otherwise making available the personal data.

This Privacy Policy may change from time to time based on changes made to the EU Standard Contractual Clauses and/or the Privacy Shields. Any changes made necessary will be reflected in an update to this policy and disseminated.

Lentrax’s privacy practices are self-certified and reflect current guidance concerning the optimal manner of reaching data privacy compliance in accordance with current legal and regulatory guidance.

Cookies and Website Privacy Practices

The Lentrax website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

When any clients visit Lentrax’s website, Lentrax does not track Personal Data, names or email addresses. Instead, Lentrax only tracks which Internet Service Provider has accessed the site as well as statistics that show the number of site visitors, those requests received and the country origin of those requests. This information is used to improve our site in order to better serve our clients, but this information does not constitute Personal Data.


Lentrax’s cookie provider is a member of the Network Advertising Initiative (NAI) and adheres to the NAI Codes of Conduct. You may use the NAI opt out tool here, which will allow you to opt out of seeing targeted ads from us and from other NAI approved member companies.

Further, if you want to opt out of receiving communications from us, please visit Lentrax’s Opt-Out Portal.  If you opt-out, you will not be able to receive further communications about business opportunities or services and you will no longer be able to access applications within Lentrax’s technology suite.

Your rights and your personal data

If you are an EU citizen or resident, your rights under the GDPR include the following (unless subject to an exemption):

  • The right to request a copy of your personal data which Lentrax holds about you
  • The right to request that Lentrax corrects any personal data if it is found to be inaccurate or out of date
  • The right to request your personal data is erased where it is no longer necessary for Lentrax to retain such data
  • The right to withdraw your consent to the processing at any time
  • The right to request that Lentrax provide you, as the data subject, with your personal data and where possible, to transmit that data directly to another data controller
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • The right to lodge a complaint with governmental agencies or Data Protection Authorities as provided for in the GDPR.

To exercise your rights to data rectification, erasure, portability, access and/or restricted processing, please email saad@Lentrax.com.

Notice – Lentrax treats all material sent to us from our clients, vendors, and employees (collectively, “CVEs”) as confidential in accordance with its current confidentiality undertakings with CVEs.  Confidentiality provisions are required as part of all of our contracts with all of our clients vendors and employees; each separate entity must sign a confidentiality agreement prior to becoming affiliated or working with Lentrax.

All emails sent to Lentrax (globally) are routed through a third party SPAM filter which is located in the United States. This means all email correspondence originated outside of the United States with an end destination other than the United States still must travel through the United States before arrival at the desired location.

Lentrax utilizes a network of over 4,400 freelance vendors to assist in the process of translation. They may receive, as part of the assignment, the name of the client they are working on but no Personal Data about that client, unless such contact information is needed to perform the assignment (such as the cases of onsite interpretation projects, onsite document review, etc.). These freelance vendors may also have access to any Personal Data within the source documents and reference material sent to them for translation. However, in all cases, the freelance vendors will be subject to confidentiality undertakings in which such freelance vendors undertake to keep such information confidential and only use such information in accordance with their projects.

All vendors who will be processing Personal Data of EU citizens or residents are required to sign the EU Data Protection Agreement and EU Standard Contractual Clauses. These documents address common requirements concerning Notice, Choice, Onward Transfer, Access, Security, Data Integrity and Enforcement of the Personal Data with respect to the Personal Data.  Any EU vendor has the right to terminate its working relationship with Lentrax and request the deletion of Personal Data pertaining to them. However, as permitted by applicable law, Lentrax will continue to maintain its historical business records in such a way so that Lentrax may retain its historical knowledge and relationships concerning any legal or regulatory inquiries which may later arise. This practice is in the best interests of both parties so that identifying information relating to a particular matter is accessible but sufficiently discrete so that Lentrax does not accidentally contact them for projects in the future.

Choice – Lentrax’s clients have the choice concerning what Personal Data is accessed, used or retained. In order to conduct business with our clients it is necessary to maintain contact information and specific billing information, but the extent of the information stored can always be discussed with a Lentrax Client Services Representative. Additionally, if there is a specific concern about the Personal Data found in the information provided to process a language services project (such as source, reference material, etc.), we recommend redacting this information prior to sending it to Lentrax or discussing alternative solutions with your Lentrax Client Services Representative. In addition, other steps may be taken which may include the forced anonymization of information and limitation of translation efforts to de-identified data only.

In order to better serve our client’s needs and provide further information concerning services, Lentrax may, from time-to-time, send information on additional services we provide. Should any client decide that this information is not desirable, a client may opt-out of receiving this information by informing their Client Services Representative or by contacting the Lentrax Privacy Officer.
Lentrax employees have a choice concerning what information is shared with other employees, affiliates and third parties (such as clients). Such information will only be provided pursuant to such employees written consent and not used for any other purpose.

Access and Correction – Any individual CVE may request a copy of the Personal Data Lentrax has collected from Lentrax’s Privacy Officer in accordance with applicable law, in addition to receiving confirmation of the contents of any Personal Data relating to the individual. Under applicable law, such individual CVE then has the right to correct, amend or delete information when it is inaccurate.

Clients may do so by contacting their Client Services Representative or by contacting the Lentrax Privacy Officer.
Except as may be required by law or during a registrar or regulatory audit, Lentrax will not provide this data to a third party without the consent of the CVE.

Vendors can do so by contacting venders@Lentrax.com, a dedicated e-mail address to which such inquiries can be sent directly.

Employees can do so by contacting the Lentrax Human Resources department or the Lentrax Privacy Officer.

Data Integrity – Lentrax is dedicated to ensuring that all data maintained is accurate, updated, and relevant for the use contemplated by the CVE and will take all required steps to ensure the data is accurate, complete and current. This process is accomplished by regular email and written correspondence with CVEs; however, it is highly recommended that CVEs continue to monitor the information provided to Lentrax and remain proactive with requesting access to any Personal Data and advising Lentrax of the need for corrections as needed.

Data Security – Lentrax has strict physical and logical security procedures to ensure that all digital and paper records are secured (such policy is available for dissemination to clients upon written request to the Lentrax Privacy Officer). These records are accessible only by approved staff. All critical systems (e.g., servers) are accessible only by a small number of authorized staff. Lentrax’s information security is managed internally and is routinely audited to ensure conformity with Lentrax procedures and recommended industry standards.

Independent Recourses for Privacy Complaints and Contact Information

In compliance with the Privacy Shield Principles, Lentrax commits to resolve complaints about our collection or use of your personal information. To exercise all relevant rights, queries or complaints, please contact:

Shigeru Watanabe
Data Privacy Officer
+1 646.589.6779
Lentrax is committed to resolve all complaints in timely manner. If you do not receive timely acknowledgment of your complaint from us (to be acknowledged within 45 days of receipt), or if you are not satisfied with our response, or if contacting us does not resolve your complaint, EU individuals may request Lentrax to refer unresolved Privacy Shield complaints to, or you may bring a complaint before, the United States Council for International Business (USCIB). The USCIB is the American affiliate of the International Chamber of Commerce, the Business and Industry Advisory Committee to the OECD, and the International Organization of Employers, and has agreed to act as a trusted third party on behalf of the European Union (EU) Data Protection Authorities. Information about how to file a complaint before the USCIB can be found at uscib.org. As a last resort, EU individuals may seek redress through binding arbitration. Swiss individuals may request Lentrax to refer unresolved Privacy Shield complaints to, or you may bring a complaint before, the Federal Data Protection and Information Commissioner (FDPIC), which serves as the Alternative Dispute Resolution body (ADR) according to the Swiss-US Privacy Shield Framework. The services of this process are provided at no cost to you.


Lentrax undertakes to verify compliance with its Privacy Policy not less than once per year and in connection with Lentrax’s annual review and internal compliance measures. Lentrax will use its best commercial efforts to ensure that compliance with this Privacy Policy is maintained and that the Privacy Policy is accurate, comprehensive, and continues to conform to applicable law. We encourage CVEs to raise and discuss any issues or concerns with Lentrax’s Privacy Officer directly who address and resolve such complaints regarding the use of data and noncompliance with our Privacy Policy. All issues will be officially documented within the framework of our ISO 9001 certified quality management system.

Lentrax is committed to cooperate with EU data protection authorities (DPAs) as well as FDPIC, and comply with the advice given by such authorities with regard to human resources data transferred from the EU and/or Switzerland in the context of the employment relationship.

Lentrax provides information regarding the below through policies and trainings:

  • Lentrax is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)
  • The possibility, under certain conditions, for the individual to invoke binding arbitration
  • The requirement for your organization to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
  • Lentrax’s liability in cases of onward transfers to third parties

With respect to complaints related to our Privacy Policy that cannot be resolved through our internal process, we agree to abide by the dispute resolution procedures established by the Privacy Shield frameworks.


Effective: Feb 2019